Certificate: Veterinary Reception/Receptionist
A program that prepares individuals, under the supervision of office managers, veterinary technicians, or veterinarians, to provide customer service, visitor reception, and patient intake and discharge services. Includes instruction in veterinary office and animal care facility procedures, veterinary terminology, interpersonal skills, record-keeping, customer service, telephone skills, data entry, interpersonal communications skills, and applicable policies and regulations.
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